Privacy Policy

Last Updated: April 20, 2025

Information We Collect

Store Information

  • Product data (titles, descriptions, pricing, variants)

  • Orders (IDs, status, timestamps)

  • Themes and theme customizations

  • Online store pages and content

  • Files uploaded to the store

  • Draft orders

Account Information

  • Store owner email and name

  • Installation metadata (e.g., install date, billing plan)

  • App settings and usage preferences

Usage Information

  • User actions within the app (e.g., updates, clicks, settings changes)

  • General app performance and analytics

How We Use Your Information

We use the collected information to:

  • Provide and improve app functionality

  • Allow content editing, product updates, and theme customization

  • Assist with onboarding and installation

  • Send relevant notifications and reminders

  • Generate usage reports and analytics

  • Respond to support requests

Email Communications

We send emails to store owners and staff for purposes such as:

  • Payment and billing reminders

  • Setup instructions and onboarding guides

  • Feature updates and service announcements

  • Support and troubleshooting follow-ups

Store owners can manage communication preferences through:

  • App settings

  • Unsubscribe links (when included)

  • Contacting support

Data Storage and Security

  • All data is stored on secure infrastructure provided by Shopify

  • Data is encrypted during transmission (TLS/SSL)

  • We apply industry-standard security practices

  • Access to data is restricted and monitored

  • We do not store customer data unless explicitly authorized

Data Sharing

We only share data with:

  • Shopify (our platform provider)

  • Essential service providers (e.g., analytics or error logging tools)

  • Store owners and authorized staff

We may disclose data:

  • When required by law

  • To prevent fraud, abuse, or security issues

We never:

  • Sell your data

  • Share data with unauthorized third parties

  • Use your data for unrelated marketing purposes

Customer Rights

Store owners and authorized users have the right to:

  • Access and review collected data

  • Request data deletion

  • Opt-out of non-essential communications

  • Update their information

  • Request data portability

  • File a privacy complaint with relevant authorities

Changes to Privacy Policy

We may update this policy from time to time. Changes will be:

  • Posted on this page

  • Communicated via email for significant updates

  • Effective immediately upon posting

Third-Party Services

Our app integrates with:

  • Shopify platform APIs

  • Internal analytics and monitoring tools

Each third-party service is governed by its own privacy policy and complies with applicable privacy laws.

Data Retention

We retain data:

  • As long as needed to provide app services

  • Until the app is uninstalled or deletion is requested

  • As required by law or for legitimate business needs

Children’s Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children.

Contact Information

For privacy-related questions or requests, please contact us at:

Email: support[at]reelplus.com

Compliance

We comply with:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • CAN-SPAM Act

  • Other applicable data privacy regulations